Disclaimer

All material, including but not limited to, text, photographs, graphics and figures on any Tetra Pak web site may contain technical errors or typing inaccuracies or other types of errors or inaccuracies. Tetra Pak assumes no responsibility whatsoever for any such errors or inaccuracies. The materials and information on all Tetra Pak web sites are provided free of charge for general informational purposes. Tetra Pak makes no warranties of any kind, either expressed or implied, including, but not limited to, warranties of correctness, title, non-infringement or implied warranties of merchantability or fitness for a particular purpose. (You are deemed to agree not to hold Tetra Pak liable for the consequence of any actions you may take on the basis of the information contained on any Tetra Pak web site.) Further, Tetra Pak explicity disclaims any warranty that the information on any Tetra Pak web site will be uninterruptable or error free or that any information, software or other material accessible from any Tetra Pak web site is free of computer viruses or other harmful components. (Tetra Pak may make changes to these materials, at any time without notice. Tetra Pak makes no commitment to update the Materials.)

Privacy Policy

Please read the Privacy Policy carefully. By continuing to use this website, you consent to the use of your personal information as described in the Privacy Policy.

About Us

Tetra Pak Marketing Pty Ltd (incorporated in Australia) and Tetra Pak New Zealand Limited (incorporated in New Zealand) are members of the Tetra Laval Group ("the Group", "we", "our").

We take the privacy of all our customers and website users seriously. This Privacy Policy outlines how your personal information will be treated.

Our privacy policy will be reviewed and updated from time to time and you should check this page to see our most up to date policy.

If you would like any further information or have any comments about our Privacy Policy or any other aspect of our website or service, please contact us by any of the methods detailed below:
• Telephone: +61 2 8719 or +64 9 573 5588
• Email: ebusiness.help@tetrapak.com
• Mail: Tetra Pak Marketing Pty Ltd, 2A Hill Road, Homebush Bay NSW 2127
• Mail: Tetra Pak New Zealand Limited, Level 3, 8 Pacific Rise, Mount Wellington, Auckland
• Fax: +61 2 9648 1732 or +64 9 573 1616

What information do we collect?

In order to provide you with our services, we may collect and keep a record of personal information about you from our website, telephone conversations, emails and written communications. When you use our website, you may be required to provide certain information such as your name, user name, password, company name, address, email address and telephone number. We may also ask you for additional optional information such as mobile phone number, fax and credit card details.

Personal information will not be kept longer than is necessary and steps will be taken to ensure and maintain its accuracy. Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up to date.

How we will use your information

All information we collect about you will be used and protected by us in accordance with local law (including any applicable privacy principles) and this Privacy Policy.

We may use the information we collect from you in various ways including:
• to protect our websites and systems against unauthorised access
• to process your registration and any orders placed by you
• to communicate with you, for example in relation to urgent product recalls
• for maintenance of our records
• for market research
• to track activity on our website
• to improve the quality of our service
• to create an individual profile for you so that we can inform you of particular goods, services and special offers that may be of interest to you and to display that information according to your preferences.

We may disclose your personal information to third parties whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations such as laws, regulations or court orders.

Marketing information

You have the right to prevent marketing information being sent to you. If you prefer not to receive information from us, you can opt out of further marketing by either:
• telephoning us; or
• writing to us by mail or email, using the contact details given above.

Please note, however, that if you do opt out, we will be unable to keep you informed of new products, services or offers which may be of interest to you.

Cookies

In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to identify you and to store information about your visits to the website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Use of your information outside Australia and New Zealand

In order to provide you with the products and services you require, we may disclose your personal information outside Australia and New Zealand. In order to provide you with the products and services you require, we may need to transfer your personal information to other countries which, to the extent possible, are obliged to protect your personal information in the way it is protected within Australia and New Zealand.

Security

We take the security of your personal information seriously. We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.

Where we engage third party contractors to process personal data, the contractor guarantees the same levels of protection as Tetra Pak does when handling personal data.

This website may contain links to other websites of third parties. We have no control over and are not responsible for the content of, privacy policies or security of such sites. We recommend that you check the privacy and security policies of each website you visit.

Your rights to access your personal information

You have the right to receive information about the personal data we hold about you (for which we may charge a small fee).