Legal information

We endeavor to keep the information of our websites accurate, including but not limited to, text, photographs, graphics and figures. This information is provided “as is” and we disclaim all warranties, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information for any purpose to the extent permitted by applicable law. Further, we disclaim any warranty that our websites are free from infection by virus or anything else that has contaminating or destructive properties.

Except as provided by applicable law, we do not accept any responsibility for damage, resulting from your use or inability to use this site or any content, services, or materials provided by or on this site.

Read Tetra Pak's legal information on www.tetrapak.com

 

Trademarks

The name Tetra Pak was initially launched as our company name in 1950. Shortly after the name was used to market and sell the packaging material and other goods produced by AB Tetra Pak. The first packages had a tetrahedron shape. Packaging material for this first package was marketed and sold as Tetra Standard, and later rebranded as Tetra Classic® in 1989. The Tetra Classic® is the only package within the Tetra Pak product portfolio that has the shape of a tetrahedron.

Read more about Tetra Pak's trademarks.

Privacy policy

Please read this Privacy Policy carefully. By continuing to use this website, you consent to the use of your personal information as described in the Privacy Policy.

About Us

Tetra Pak Marketing Pty Limited (incorporated in Australia) and Tetra Pak (New Zealand) Limited (incorporated in New Zealand) are members of the Tetra Laval Group ("the Group", "we", "our").

We take the privacy of all our customers and website users ("you") seriously. This Privacy Policy outlines how your personal information will be treated. 

Our privacy policy will be reviewed and updated from time to time. We will notify you when the policy is updated and you should check this page to see our most up to date policy.

If you would like any further information or have any comments about our Privacy Policy, the personal information we hold about you, or any other aspect of our website or service, please contact us by any of the methods detailed below:

Telephone: +61 2 8719 7300 or +64 7 859 1442
Email: info.au@tetrapak.com
Tetra Pak Marketing Pty Limited
2A Hill Road Homebush Bay NSW 2127 Australia
Tetra Pak (New Zealand) Limited
Level 1 Tetra Pak Building Waikato Innovation Park Ruakura Lane Hamilton 3214 New Zealand
Fax: +61 2 9648 1732 or +64 7 859 1980

What information do we collect?

In order to provide you with our services, we may collect and keep a record of personal information about you which is reasonably necessary for our business purposes. This information may be collected from our website, telephone conversations, emails and written communications. When you use our website, you may be required to provide certain personal information such as your name, user name, password, company name, address, email address and telephone number. We may also ask you for additional optional information such as your mobile phone number, fax number and credit card details. Personal information will not be kept longer than is necessary and steps will be taken to ensure and maintain its accuracy. Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up to date.

How will we use your information?

All information we collect about you will be used and protected by us in accordance with the Privacy Act 1988 (Cth) (as amended by Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles, the Privacy Act 1993 (NZ) and the Information Privacy Principles (in New Zealand) and this Privacy Policy.

We may use the information we collect from you in various ways including:

  • to protect our websites and systems against unauthorized access
  • to process your registration and any orders placed by you
  • to communicate with you, for example in relation to urgent product recalls
  • for maintenance of our records
  • for market research
  • to track activity on our website
  • to improve the quality of our service
  • to create an individual profile for you so that we can inform you of particular goods, services and special offers that may be of interest to you and to display that information according to your preferences.

We may disclose your personal information to our associated companies and/or third parties (both locally and overseas) whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations such as laws, regulations or court orders.

With your consent, otherwise than as set out above, you will receive notice when information about you might go to third parties and you can elect to choose not to share the information.

Credit Information (Australia)

We may use your personal information to assess your situation in circumstances where we do a credit assessment before we supply products to you on credit terms.

We may ask for credit information from you directly, and we may also request a credit report from a credit reporting agency. We use the information from the credit report to assess the suitability of supplying you with products on credit terms. You will be notified if we seek a credit report.

We may store crucial information from the credit report and our own credit information for the purposes of using it to manage your account with us.

You can access the credit information we hold about you for the purposes of correcting it or making a complaint, as described further in this policy. If we agree that your credit information needs to be corrected, we will make that correction in accordance with the Privacy laws.

Marketing information

We may use your personal information to send you marketing information. You have the right to prevent marketing information from being sent to you. If you prefer not to receive information from us, you can opt out of further marketing by either:

  • telephoning us; or
  • writing to us by mail or email, using the contact details given above.

You can elect to opt out of some or all direct marketing information sent to you by communicating with us directly using the details provided above.

Please note, however, that if you do opt out, we will be unable to keep you informed of new products, services or offers which may be of interest to you.

Cookies

In common with many other website operators, we may use standard technology called 'cookies' on this site. A cookie is a small file that contains information and which is stored on your website.

Cookies on our website are used purely for technical purposes to facilitate the use of our website and they will not collect, use or store any personal data. 

The existence of a cookie can be temporary during the browser session (session cookie) or saved for a period of time on your computer (persistent cookie). Cookies may be used, for example, to personalize a web page according to the visitor's choices and interests.

If you do not accept our use of cookies on our websites, you can configure your browser to reject cookies by modifying your browser settings. However, if you choose to do so, we cannot guarantee that all functionality of our websites will work as intended. The procedure for rejecting cookies will depend on what web browser you are using. View all cookies used (pdf). 

Social Media Widgets

The Websites may use social media widgets to enable visitors to engage with content from our Websites on various social platforms (Facebook, YouTube, Twitter, LinkedIn etc). To understand how and what information is collected and what cookies are set by these third parties, please refer to the privacy policy of the appropriate social platform.

External websites and linking

We, the Tetra Pak Group, create links to other websites for the purpose of offering you an opportunity to review connected and interesting information related to us and our business. These third party websites are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policy of these third parties before you submit any personal information. 

Linking from an external party website owned and controlled by us is only allowed if, and on the condition that the external website does not contain material which could be considered unlawful, threatening, defamatory, obscene, scandalous or profane or that could constitute or encourage a conduct that would be a criminal offence, give rise to civil liability or otherwise violate any law. We do not assume any responsibility whatsoever for the content or functionality of external websites which are not operated or controlled by the Tetra Pak Group.

Use of your information outside Australia and New Zealand

In order to provide you with the products and services you require, we may disclose your personal information to organizations outside Australia and New Zealand, but only to the extent that they reasonably require this information for their business purposes.   In these circumstances, we maintain effective control of your information, and ensuring that organizations located outside Australia and New Zealand are obliged to protect your personal information in the way that it is protected within Australia and New Zealand. 

Security

We take the security of your personal information seriously. We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.

Where we engage third party contractors to process personal data, the contractor guarantees the same levels of protection as Tetra Pak does when handling personal data. 

This website may contain links to other websites of third parties. We have no control over and are not responsible for the content of, privacy policies or security of such sites. We recommend you check the privacy and security policies of each website you visit.

Your rights to access your personal information

You have the right to receive details about, and to access, any of the personal information we hold about you. 

We are not obliged to provide you with access to your personal information where to do so would also reveal information relevant to a commercially sensitive matter. Where this is the case, we will notify you and give you the reasons why access is refused (except to the extent it would be unreasonable for us to do so).

If you believe that any of the personal information we hold about you is inaccurate, incomplete or not up to date, you may request that we correct that information by contacting us using the details set out above.

We may charge a small fee where we grant your request to access personal information we hold about you.

If you wish to make a complaint about the way we handle your personal information (including if you think we have breached the applicable privacy legislation), you can make a complaint using the details set out above. When making a complaint, please include your contact information and clearly describe your complaint. We will endeavor to respond to you and resolve the issue in timely and efficient manner. If we are unable to resolve your complaint and you believe that we have breached the Privacy Act, you may contact:

In Australia:

Office of the Australian Information Commissioner
1300 363 992
enquiries@oaic.gov.au
GPO Box 2999
Canberra ACT 2601

In New Zealand:

Office of the Privacy Commissioner
0800 803 909
enquiries@privacy.org.nz
PO Box 10-094
The Terrace
Wellington 6143

Safety and Quality 

Quality Policy - Australia

Tetra Pak is committed to providing the guidance and resources to ensure that all stakeholders are able to perform with our quality objectives in the forefront.
Please view our Quality Policy - Australia to find out more.

Terms of trade for Tetra Pak Oceania

Packaging Material - Australia

(pdf, 82 KB)
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Packaging Material - New Zealand

(pdf, 84 KB)
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Processing - New Zealand

(pdf, 83 KB)
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Spare Parts - Australia

(pdf, 115 KB)
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Spare Parts - New Zealand

(pdf, 116 KB)
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Technical Service - Australia

(pdf, 107 KB)
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Technical Service - New Zealand

(pdf, 104 KB)
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Safety and Quality

Quality Policy Australia

(pdf, 213 KB)
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