We endeavor to keep the information of our websites accurate, including but not limited to, text, photographs, graphics and figures. This information is provided “as is” and we disclaim all warranties, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information for any purpose to the extent permitted by applicable law. Further, we disclaim any warranty that our websites are free from infection by virus or anything else that has contaminating or destructive properties.
Except as provided by applicable law, we do not accept any responsibility for damage, resulting from your use or inability to use this site or any content, services, or materials provided by or on this site.
The name Tetra Pak was initially launched as our company name in 1950. Shortly after the name was used to market and sell the packaging material and other goods produced by AB Tetra Pak. The first packages had a tetrahedron shape. Packaging material for this first package was marketed and sold as Tetra Standard, and later rebranded as Tetra Classic® in 1989. The Tetra Classic® is the only package within the Tetra Pak product portfolio that has the shape of a tetrahedron.
Read more about Tetra Pak's trademarks.
Tetra Pak Marketing Pty Limited (incorporated in Australia) and Tetra Pak (New Zealand) Limited (incorporated in New Zealand) are members of the Tetra Laval Group ("the Group", "we", "our").
Telephone: +61 3 8561 3800
Tetra Pak Marketing Pty Limited
Level 2, 5 Burwood Road, Hawthorn 3122, Australia
Tetra Pak (New Zealand) Limited
Level 1 Tetra Pak Building Waikato Innovation Park Ruakura Lane Hamilton 3214 New Zealand
Fax: +61 2 9648 1732 or +64 7 859 1980
In order to provide you with our services, we may collect and keep a record of personal information about you which is reasonably necessary for our business purposes. This information may be collected from our website, telephone conversations, emails and written communications. When you use our website, you may be required to provide certain personal information such as your name, user name, password, company name, address, email address and telephone number. We may also ask you for additional optional information such as your mobile phone number, fax number and credit card details. Personal information will not be kept longer than is necessary and steps will be taken to ensure and maintain its accuracy. Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up to date.
We may use the information we collect from you in various ways including:
We may disclose your personal information to our associated companies and/or third parties (both locally and overseas) whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations such as laws, regulations or court orders.
With your consent, otherwise than as set out above, you will receive notice when information about you might go to third parties and you can elect to choose not to share the information.
We may use your personal information to assess your situation in circumstances where we do a credit assessment before we supply products to you on credit terms.
We may ask for credit information from you directly, and we may also request a credit report from a credit reporting agency. We use the information from the credit report to assess the suitability of supplying you with products on credit terms. You will be notified if we seek a credit report.
We may store crucial information from the credit report and our own credit information for the purposes of using it to manage your account with us.
You can access the credit information we hold about you for the purposes of correcting it or making a complaint, as described further in this policy. If we agree that your credit information needs to be corrected, we will make that correction in accordance with the Privacy laws.
We may use your personal information to send you marketing information. You have the right to prevent marketing information from being sent to you. If you prefer not to receive information from us, you can opt out of further marketing by either:
You can elect to opt out of some or all direct marketing information sent to you by communicating with us directly using the details provided above.
Please note, however, that if you do opt out, we will be unable to keep you informed of new products, services or offers which may be of interest to you.
In common with many other website operators, we may use standard technology called 'cookies' on this site. A cookie is a small file that contains information and which is stored on your website.
Cookies on our website are used purely for technical purposes to facilitate the use of our website and they will not collect, use or store any personal data.
The existence of a cookie can be temporary during the browser session (session cookie) or saved for a period of time on your computer (persistent cookie). Cookies may be used, for example, to personalize a web page according to the visitor's choices and interests.
Linking from an external party website owned and controlled by us is only allowed if, and on the condition that the external website does not contain material which could be considered unlawful, threatening, defamatory, obscene, scandalous or profane or that could constitute or encourage a conduct that would be a criminal offence, give rise to civil liability or otherwise violate any law. We do not assume any responsibility whatsoever for the content or functionality of external websites which are not operated or controlled by the Tetra Pak Group.
In order to provide you with the products and services you require, we may disclose your personal information to organizations outside Australia and New Zealand, but only to the extent that they reasonably require this information for their business purposes. In these circumstances, we maintain effective control of your information, and ensuring that organizations located outside Australia and New Zealand are obliged to protect your personal information in the way that it is protected within Australia and New Zealand.
We take the security of your personal information seriously. We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.
Where we engage third party contractors to process personal data, the contractor guarantees the same levels of protection as Tetra Pak does when handling personal data.
This website may contain links to other websites of third parties. We have no control over and are not responsible for the content of, privacy policies or security of such sites. We recommend you check the privacy and security policies of each website you visit.
You have the right to receive details about, and to access, any of the personal information we hold about you.
We are not obliged to provide you with access to your personal information where to do so would also reveal information relevant to a commercially sensitive matter. Where this is the case, we will notify you and give you the reasons why access is refused (except to the extent it would be unreasonable for us to do so).
If you believe that any of the personal information we hold about you is inaccurate, incomplete or not up to date, you may request that we correct that information by contacting us using the details set out above.
We may charge a small fee where we grant your request to access personal information we hold about you.
If you wish to make a complaint about the way we handle your personal information (including if you think we have breached the applicable privacy legislation), you can make a complaint using the details set out above. When making a complaint, please include your contact information and clearly describe your complaint. We will endeavor to respond to you and resolve the issue in timely and efficient manner. If we are unable to resolve your complaint and you believe that we have breached the Privacy Act, you may contact:
Office of the Australian Information Commissioner
1300 363 992
GPO Box 2999
Canberra ACT 2601
In New Zealand:
Office of the Privacy Commissioner
0800 803 909
PO Box 10-094
Tetra Pak is committed to providing the guidance and resources to ensure that all stakeholders are able to perform with our quality objectives in the forefront.
Please view our Quality Policy - Australia to find out more.