Minimise your production downtime, disruption, and costs with our faster, more efficient Remote Support service. With industry-leading innovations and features, and a new 24/7* Service Desk, our teams of world-class experts are closer to you than ever before, giving you greater peace of mind. It’s a modern, flexible solution that offers consistency and high-quality support, wherever you are in the world.
*For Packaging and PS&E Automation. For Processing KCs, support will initially be 24/5
Faster, clearer communication with real-time support
With a new 24/7* Service Desk, virtual support available through the channel of your choice – WhatsApp, email, phone, and video guidance – and real-time text-to-text translation (via WhatsApp, and email) available in over 100 languages, access to our world-class engineers is faster and easier than ever.
*For Packaging and PS&E Automation. For Processing KCs, support will initially be 24/5
Save machine downtime, disruption, and costs
Solving more issues remotely minimises your disruption and downtime, and maximises production – an average plant will increase uptime by 130 hours per year. But Remote Support doesn’t just benefit your productivity – it saves the cost of site visits and reduces required car and air travel by up to 10% (equivalent to a CO2 reduction of 220,157 kg), lowering your overall carbon footprint.
Industry-leading innovations
Visual Assistant, our new, industry-leading feature, is a virtual channel that allows real-time assisted reality annotation alongside live video speech-to-text translation. This “share-what-you-see” approach means our experts can now walk you through troubleshooting, instantly identifying issues and possible solutions.
Flexible support that’s tailored to your needs
With multiple service packages available, Remote Support is a modern, flexible approach to issue resolution that addresses your needs, and gives you greater convenience and peace of mind.
