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Home Solutions Tetra Pak® Services Service offerings Maintenance Services

Want to ensure your equipment runs better and more reliably?

Tetra Pak® Maintenance Services is designed to ensure it does just that. Equipment often runs under tough conditions, which makes it crucial to check and replace critical parts regularly. Tetra Pak’s Maintenance System is a reliability-based maintenance methodology that provides you with the right combination of predetermined, condition-based and corrective maintenance strategies. It’s a platform for continuous improvement built on feedback from Tetra Pak’s worldwide installed base. 

Proactive care to maximise uptime

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Equipment maintenance

Equipment maintenance

Tetra Pak takes proactive care of your production equipment, minimising your risk of downtime and even predicting failures before they occur. Skilled service engineers will promptly solve any issue that might arise and prevent it recurring.

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Site support

Site support

Through Site Support, Tetra Pak’s world-class experts are closer to you than ever before – whether they service on site or remotely. And whether you need proactive staff training or instant assistance, Tetra Pak has the competence to match your operational needs.

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Assessment services

Assessment services

Partner with Tetra Pak to take a deep dive into your plant’s operation. Tetra Pak inspects, validates and calibrates your equipment to ensure it meets food safety regulations and secures product quality to achieve your operational goals. Other benefits include minimised unscheduled downtime, reduces maintenance costs, energy efficient production and Quality Management System support.

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Maintenance management

Maintenance management

Identify areas for improvement with Tetra Pak Maintenance management. Benefits include: Balance the cost, risk and performance in line with your strategy to achieve an optimal maintenance solution Simplify maintenance administration work Gain insights through global benchmarking

Remote support

Minimise production downtime, disruption, and costs with Tetra Pak’s fast, efficient Remote Support service. With industry-leading innovations and features, Tetra Pak’s world-class experts are closer to you than ever before to give you greater peace of mind. It’s a modern, easy-to-use tool for remote support in issue resolution that offers consistent, high-quality support, wherever you are.

Download one-pager⁠

Remote support

Minimise production downtime, disruption, and costs with Tetra Pak’s fast, efficient Remote Support service. With industry-leading innovations and features, Tetra Pak’s world-class experts are closer to you than ever before to give you greater peace of mind. It’s a modern, easy-to-use tool for remote support in issue resolution that offers consistent, high-quality support, wherever you are.

Download one-pager⁠

Discover the benefits of remote support

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Real-time support

A 24/7 service desk available through WhatsApp, email, phone and video guidance, and with real-time text-to-text translation (via WhatsApp and email) in over 100 languages, access to world-class engineers has never been easier.

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Save machine downtime, disruption, and costs

Solving more issues remotely minimises discretion and downtime and maximises production and will increase an average plant’s uptime by 130 hours annually. Remote support also saves you the cost of site visits and reduces required car travel by up to 10%. That’s equivalent to a CO2 reduction of 220,157 kg.

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Visual Assistant

Visual Assistant is an industry-leading virtual channel that enables real-time assisted annotation alongside live video speech-to-text translation. It means that whatever language you speak, Tetra Pak experts can instantly identify issues and suggest possible solutions.

Asset Health Monitoring

Everyday equipment is already “smart”, why should your plant be any different? Asset Health Monitoring gives you access to the real-time data which combined with our domain expertise enables you to continuously optimise your assets’ performance and health in a proactive way, empowering you to unlock new levels of growth, efficiency, and innovation.

Learn more about Asset Health Monitoring⁠
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Insights

Safety, quality & efficiency with Calibration Services

Calibration Services from Tetra Pak secures product safety, maintains product quality and supports audit readiness, while enhancing efficiency and reducing waste throughout your operation.

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Technical paper

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Discover more solutions and services

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Service agreements

Tetra Pak® Services Solutions’ extensive service portfolio offers three tailored service agreements based on your specific operational needs and objectives. Discover how Tetra Pak® Plant Care, Plant Perform, and Plant Secure can help optimise your maintenance programs, reduce waste and lower costs.

Learn more⁠
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Consumables

Reduce maintenance, downtime and utilities consumption, while increasing the lifetime of your plant’s equipment with this carefully developed range of consumables.

Learn more⁠
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Training services

Increase employee engagement and operational performance through this wide range of solutions developed to make learning accessible, empowering and enjoyable.

Learn more⁠

Get in touch with us!

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Have questions about our solutions and products, or need some expert advice? Our friendly team is here to help! Just fill out the form, and we’ll get back to you as soon as possible.

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1, 2 For Packaging and PS&E Automation. For Processing KCs, support will initially be 24/5