Round-the-clock, connected and close-to-home services for ice cream producers

Success in today’s competitive world of ice cream manufacturing means running a tight ship. Should a storm threaten to blow you off course, it’s comforting to know that there’s a port nearby. The ability to easily connect with locally based service engineers, a network of global experts, and a reliable source of spare parts and components can mean the difference between smooth sailing and struggling to stay afloat.

happy man and woman in plant

Tetra Pak’s service offerings for commercial ice cream production go beyond maintenance, spare parts, and ingredients. Making use of a consolidated, reliable and fluid process for purchasing and managing stock empowers your workforce, while innovative approaches like Predictive Maintenance can significantly reduce operational costs and improve overall efficiency.

The right support – where and when you need it

Tetra Pak can provide world-class technical support and guidance around the clock. We have a crew of around 2,500 field service engineers – including more than 150 dedicated to ice cream – based in 93 sales offices and covering over 100 countries.

When necessary, an engineer can be dispatched to provide on-site support within 24 hours of contact. And they are not on their own. Thanks to advanced technologies, Tetra Pak field service engineers can call on highly specialised support, remotely accessing specific ice cream expertise for any given issue.

“A strong global network of ice cream experts is available to assist our more than 150 ice-cream field service engineers with specific expertise remotely, 24 hours a day, seven days a week,” says Bo Guldberg Klausen, Services Food category manager at Tetra Pak.

“In practical terms, this means a faster diagnosis and resolution for minimal downtime and product losses.” This kind of expert teamwork can provide further benefits such as analyses of cost, risk, and environmental performance.

Valuable services like Preventive Maintenance help avoid unplanned stops in the ice cream production process before they happen, as well as shorten planned shutdowns. In this way, service engineers can fix problems before they arise, saving on costs and providing peace of mind.

Easy access to components

Quality parts help your equipment function as a “team” for the best possible results at all stages of production, something that’s especially important when it comes to premium or luxury ice creams.

“Teaming up with a one-stop partner for ice cream production means a complete, end-to-end solution. This includes all components to ensure smooth production while keeping your total cost of ownership (TCO) down,” says Poul Erik Kristensen, Services Ice Cream Manager Americas at Tetra Pak. 

To reduce shipping costs and environmental impact, Tetra Pak works with you to plan the delivery of parts, maintenance units, components and consumables. Through our Plant Care service, we provide predictability and peace of mind regarding equipment performance and uptime, taking care of your preferred scope of parts supply, maintenance planning and execution for a monthly fixed fee.

We also realise that unforeseen issues might mean you occasionally need something at a moment’s notice. It’s all part of the convenience, savings, quality, and support that comes from having a single reliable partner.

We offer:

  • Local supplies: fast delivery around the globe with stock from our Regional Distribution Centres
  • An e-Business platform that allows streamlined ordering around the clock through a single supplier
  • A wide product assortment: Everything from sanitary and non-sanitary components to spanning valves, pumps, tank equipment and measuring instruments, plus integration, automation, and electrical components, sourced from leading global brands.

First-rate partners for quality, efficiency and flexibility

Get smart, innovative, and flexible services that safeguard your investment and help your ice cream business grow: the right help, where and when you need it, recipe optimisation, quality parts and components from a single source.

Get in touch

Let’s discuss how we can team up to turn your dreams into ice creams.