An advanced agreement, with guaranteed outcomes and shared risk, is a relatively new approach for the food and beverage industry, yet it is one that puts your challenges and ambitions at the centre of any proposed solution – and creates value well beyond what a transactional service solution can offer. How do Tetra Pak® Advanced Agreements work exactly? Our experts address the frequently asked questions and provide a detailed overview of everything you need to know about our advanced agreements.
How are Tetra Pak® Advanced Agreements different from traditional service models?
Traditional service models tend to be reactive, only fixing problems after they occur. Our approach is proactive and strategic: we work with you to prevent issues, uncover hidden opportunities, and deliver measurable improvements over time.
Every advanced agreement includes clear KPIs and shared accountability, so we’re aligned on what success looks like from the start. It’s a shift from transactional support to a true partnership focused on long-term value.
What results have other customers seen?
Customers who’ve partnered with us through our advanced agreements have benefited from:
- Average of 9% improvement in Overall Equipment Effectiveness (OEE)
- Average of 11% reduction in operational costs
- Up to 40% waste reduction
These results are based on improvements observed across 200 Expert Services customer projects worldwide. And those customers were more than happy with the value and benefits they saw – our 94% renewal rate of agreements reflects the trust customers place in the value we deliver and proves the consistent, long-term impact of our advanced agreements.
Frequently asked questions
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Tetra Pak® Advanced Agreements are customised agreements developed to support your food and beverage operations through long-term, performance-driven partnerships. It is unique in the food and beverage sector in that it comes with performance and output guarantees, along with risk sharing.
We currently offer three types of agreements:
- Tetra Pak® Plant Care – Focused on proactive maintenance for a predictable cost and reliable performance.
- Tetra Pak® Plant Perform – Designed to deliver guaranteed performance improvements in a chosen focus area.
- Tetra Pak® Plant Secure – An expert partnership to optimise your entire plant’s performance with guaranteed cost and performance.
Each agreement is designed to meet different levels of operational ambition, and we’ll help you choose the one that best fits your needs and ambitions.
Traditional service models tend to be reactive, only fixing problems after they occur. Our approach is proactive and strategic: we work with you to prevent issues, uncover hidden opportunities, and deliver measurable improvements over time.
Every advanced agreement includes clear KPIs and shared accountability, so we’re aligned on what success looks like from the start. It’s a shift from transactional support to a true partnership focused on long-term value.
Customers who’ve partnered with us through our advanced agreements have benefited from:
- Average of 9% improvement in Overall Equipment Effectiveness (OEE)
- Average of 11% reduction in operational costs
- Up to 40% waste reduction
These results are based on improvements observed across 200 Expert Services customer projects worldwide. And those customers were more than happy with the value and benefits they saw – our 94% renewal rate of agreements reflects the trust customers place in the value we deliver and proves the consistent, long-term impact of our advanced agreements.
We begin by listening – really listening – to understand your goals and challenges. Then, using collaborative tools and data analysis, we help uncover inefficiencies you may not even be aware of, such as energy waste, excess water use, or quality losses. We translate these insights into business terms, so you can clearly see the value of addressing them – and the impact on your bottom line.
Tetra Pak® Plant Care is designed to give you peace of mind by ensuring your equipment runs reliably and efficiently without unexpected costs or disruptions. It’s ideal for producers who want to stabilise their operations and reduce the burden of day-to-day maintenance.
An optimised, proactive maintenance plan enhances the reliability and performance of your assets, without increasing your management workload – with Tetra Pak® Plant Care, we handle the planning, administration, and training required. It also delivers predictable costs – all maintenance planning, execution, and parts supply is provided for a fixed monthly fee per 1,000 packs, ensuring financial certainty. With the peace of mind and convenience of having all aspects of your equipment maintenance taken care of, you can focus more on driving your business forward and achieving success for your brand.
Tetra Pak® Plant Perform is ideal if you have a specific performance goal – such as improving product quality, increasing throughput, or reducing the energy consumption of a line – and want a partner who can help you achieve it with confidence.
After identifying the opportunities for improvement, we develop a customised plan to build capabilities and implement solutions. Tetra Pak® Plant Perform uniquely covers both Tetra Pak and third-party equipment.
You’ll not only achieve your desired performance improvements – which we guarantee – but you'll also receive value that exceeds the cost of the agreement. Advanced digital tools will empower better decision-making, and you’ll experience enhanced operational efficiency and improved processes with World Class Manufacturing (WCM) methodologies. With our commitment to your long-term success, you can confidently move forward, knowing that your goals will be met.
Tetra Pak® Plant Secure offers an expert partnership to optimise your entire plant’s performance. It’s designed for producers who want to take a holistic approach to performance and optimise every aspect of their operations, from raw material use to final output.
Working closely with your team, we identify operational gaps, train your workforce, and implement long-term improvements using World Class Manufacturing (WCM) methodologies. Our on-site experts collaborate with you to swiftly identify and resolve operational challenges, fostering a culture of continuous improvement. Through this collaborative approach, we share risk, ensuring that we are committed to meeting your production targets and helping you achieve maximum production efficiency at the lowest possible cost, thereby transforming how your plant operates.
With Tetra Pak® Plant Secure, you gain significant cost savings and enhanced production efficiency across your entire factory. By taking a holistic approach to optimising every aspect of your plant, we align our success with yours through our shared risk model. This deep collaboration guarantees long-term operational excellence and business growth, ensuring you receive maximum value from your plant operations.
We always start by understanding your unique situation – your goals, challenges, and which areas are crucial for you to improve. Through a collaborative needs assessment, we evaluate your current performance, identify potential areas for improvement, and pinpoint the areas where support will have the greatest impact
From there, we propose a solution that best fits the outcomes you require for your specific production setup.
- Tetra Pak® Plant Care is ideal if you’re looking for reliable, proactive maintenance with predictable costs and minimal disruption.
- Tetra Pak® Plant Perform is a good fit if you have a specific performance goal – such as improving quality, output, or sustainability – and want guaranteed results in that area.
- Tetra Pak® Plant Secure is designed for full plant optimisation, offering end-to-end support, operational cost guarantees, and a shared commitment to long-term success.
We understand that no two operations are the same. Each agreement is built around your specific objectives – whether that’s reducing costs, increasing output, or improving quality. We carefully select and combine products from our Services category to address your specific needs, along with a detailed implementation plan and clear key performance indicators (KPIs) to measure success. Our operational cost and output guarantees, along with our risk-sharing model, then ensure that we deliver on what you require.
Performance guarantees vary by agreement type but often include targets for metrics such as Overall Equipment Effectiveness (OEE), operational cost per unit, output, or utility consumption. We set these targets together based on your current performance and goals, and track them continuously using digital tools.
We begin with a joint analysis of your plant’s current performance and your overall strategic objectives. Then, we co-create a tailored proposal with clear outcomes and a roadmap. Most agreements last three years to ensure a sustainable, long-term impact.
Throughout the duration of the advanced agreement, we remain actively engaged in implementing it and supporting your production. We provide regular performance reviews, an on-site presence when required, and continuous access to digital tools for monitoring and analysis. Our teams also help build internal capabilities through coaching and knowledge transfer. This ongoing engagement ensures that performance improvements are not only achieved but sustained and enhanced over time.
Tetra Pak® Advanced Agreements are designed to help you manage and reduce costs over time by focusing on performance, predictability, and continuous improvement.
Each agreement is tailored to your plant’s specific needs, targeting key cost drivers such as downtime, energy use, and quality losses. From the very beginning, our Expert Services team plays a central role in identifying these drivers and uncovering opportunities for improvement, ensuring that your investment is directed where it will have the greatest impact.
By combining service products, digital tools, and key business elements into an integrated solution that supports long-term, continuous performance improvements, we help stabilise and reduce overall operational costs while improving production efficiency. World Class Manufacturing (WCM) methodologies are embedded throughout the agreement, supporting standardisation, waste reduction, and long-term efficiency gains. Advanced digital tools are used to monitor performance in real time, enabling proactive decision-making and early identification of inefficiencies that could increase TCO. Regular reviews, performance tracking, and expert support ensure that improvements are sustained and new opportunities for cost reduction are continuously identified.
By addressing not just immediate issues but also long-term operational efficiency, Tetra Pak® Advanced Agreements support reducing the overall cost of running your plant – not just service costs, but also costs related to downtime, waste, and resource inefficiency.
To begin, simply contact your local Tetra Pak representative. We will initiate a collaborative process to understand your current challenges, align on strategic goals, and conduct an in-depth analysis of your plant’s operations. From there, we will develop a tailored business case and propose a solution with clear outcomes, pricing, and implementation plans. Once approved, we begin the partnership with you, committed to delivering the guaranteed, measurable improvements you desire.
