We ran our biannual employee engagement survey in 2017. As with our last survey in 2015, we had a high participation rate (84 percent) and high overall engagement scores (83 percent). When we compare ourselves to other high performing organisations, over 94 percent of participating employees rate our way of working on environmental responsibility significantly above the norm. We saw some improvement around career development issues – an area we have been working on (for example, our investment in the myFuture programme). We continue to focus on improving our Process Efficiency and Managing Change. We still have work to do in these areas; both are critical for our long-term success. Following an in-depth root-cause analysis and best practice research, we are finalising action plans.
We believe that a sense of team and common purpose needs shared values. In such a diverse business, it is more important than ever to create a common ‘language’.
Our values are: • Customer focus and long-term view • Quality and innovation • Freedom and responsibility • Partnership and fun
Recognising positive behaviours and performance is important to us and we acknowledge our colleagues in a number of ways. For example, any employee can nominate a colleague for an Excellence Award in four categories: customer, innovation, operation or leadership. We also recognise teamwork with our awards for market and factory of the year.
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