Reduce downtime, cut maintenance costs

Unplanned downtime not only causes financial losses and production losses. They also result in hidden costs and disadvantages due to delays in resuming production. With our optimized remote support, you can minimize such delays thanks to industry-leading innovations and features. It puts Tetra Pak's world-class professionals closer to you than ever before. The modern, user-friendly remote support tool for problem solving provides consistent, high-quality support - anywhere, anytime.

Remote Support

With Tetra Pak's fast and efficient remote support, you can minimize downtime, interruptions and costs in production. Our first-class experts are available to you worldwide and at any time within an hour, or even within a few minutes depending on the channel. And on the channel of your choice, whether WhatsApp, telephone, email or via our Visual Assistant. Watch the video to find out how Tetra Pak Remote Support can also reduce your maintenance costs.

Remote Support

With Tetra Pak's fast and efficient remote support, you can minimize downtime, interruptions and costs in production. Our first-class experts are available to you worldwide and at any time within an hour, or even within a few minutes depending on the channel. And on the channel of your choice, whether WhatsApp, telephone, email or via our Visual Assistant. Watch the video to find out how Tetra Pak Remote Support can also reduce your maintenance costs.

The advantages of Tetra Pak Remote Support

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Fast and worldwide support

24/7 support is available worldwide via WhatsApp, email, telephone or video within one hour - and even within five minutes for chats. For WhatsApp and email, we offer real-time text translation in more than 100 languages for even faster and easier contact.

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Less downtime, lower costs

Solving problems remotely minimizes downtimes and malfunctions and optimizes production time. Thanks to our resolution rate of over 89%, our remote support saves you considerable costs for on-site service appointments and reduces the need for travel.

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Visual Assistant

Visual Assistant is an industry-leading virtual service channel. It offers real-time assistance functions and speech-to-text translation for live videos. Whatever language you speak: Tetra Pak experts can immediately identify problems and suggest possible solutions.

Save time and reduce costs with remote support

For food manufacturers with their own production plants, unplanned downtime is probably the biggest nightmare scenario. This is especially true when they occur outside normal office hours, at remote locations or in processes with complex systems or capacity limits. It can often take 24 hours or longer for specialist personnel to arrive on site to rectify the fault. Remote support in itself is not a new concept. However, customers can now benefit from our detailed expertise and experience that we have been able to build up over the years in this type of support.

Minimize downtimes for food manufacturers

What to do when food production at a remote site comes to a standstill? When a Tetra Pak customer's juice production line broke down, it was immediately clear that remote support would be the quickest way to restore regular operations. Within a very short time, a remote support specialist took care of the problem. Read now how Tetra Pak, together with the customer, was able to reduce the downtime to a minimum thanks to remote support.

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The right service contracts for you

Symbol – Plant Care

Tetra Pak® Plant Care

Convenience, planning security and peace of mind - with an individual maintenance solution to optimize your system performance and uptime. This service solution is your key to ensuring the reliable performance of your resources.

Symbol – Plant Perform

Tetra Pak® Plant Perform

A tailored optimization plan with digital offerings that guarantee improved performance in every area of your facility. Let's work together to achieve your maintenance goals.

Symbol – Plant Secure

Tetra Pak® Plant Secure

Discover the effect of permanent cost and performance improvements on the entire plant operation - including identification of weak points and staff training. A comprehensive way to optimize the operation of your plant at a guaranteed cost.

The new way of maintenance: Asset Health Monitoring

Your components talk. We help you to understand them. Intelligent components are already commonplace. Why should your plant be any different? Asset Health Monitoring gives you access to real-time data from your plant components. Combined with our expertise, we enable you to continuously monitor and optimize the performance and health of your assets in a proactive way and unlock new levels of growth, efficiency and innovation.

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Have questions about our solutions and products, or need some expert advice? Our friendly team is here to help! Just fill out the form, and we’ll get back to you as soon as possible.

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